Spa Etiquette

Appointments
Advance reservations for scheduled services are recommended but not necessary. We will always do our best to accommodate you.

Spa Check-In
Please arrive at least 10-15 minutes prior to your scheduled treatment time in order to change and take some time to relax and get prepared to enjoy your treatment.

Cancellation Policy
As a courtesy to all, we ask that a minimum 3-hours notice be given if you need to cancel or reschedule your appointment(s).

[**Please keep in mind that arriving late for a service may require the spa to shorten the length of the treatment, with full charges applied, so as not to inconvenience other guests. We will however, make every effort to provide the full service.]

What to Wear
Please dress with comfort in mind. Robes, slippers, towels and sarongs are provided for your use when receiving a treatment. We recommend that you do not bring valuables, as we cannot be responsible for these if they are misplaced.

Quiet Please … Treatments in Session
Please turn off (or put on silent mode) cell phones and other electronic devices, and please keep your voice down. Our guests expect and deserve a quiet and relaxing atmosphere while they receive their spa services.

Please Advise Us
We ask that you let our staff know about any health issues such as whether or not you are pregnant, recovering from recent surgery or have existing medical concerns such as hypertension, heart disease or athletic injuries.

Minimum Age
The Spa is appropriate for children 16 years and older. For the comfort of other guests, we request that children do not accompany you on your spa visit.

Gratuities
Gratuities are given at your discretion. 10% Service Charge is applied to all services which is equally distributed to all employees.

Packages
We will be glad to customize a spa day for you and your partner. Please ask one of our staff and we will put together a half day of indulging treatments to relax, rejuvenate and inspire you.